Solutions for

UTILITIES

Omni Engage + Omni Pay

Streamlining the digital customer journey for seamless interactions, effortless payments, and enhanced operational efficiency.

Features

Omnichannel Approach

We engage users via the best digital channel at the right time, matching their context.
Digital & Physical Payment

Digital and physical channels are seamlessly integrated with payments to enhance collections and operations.
Flexible and Recurrent Payment

Multiple payment methods, integrated with flexible installment and recurrence conditions.

Partner benefits

healthy-lifestyle-sustained-home_23-2149362435 1

The combination of Omni Engage + Omni Pay for "basic recurring services" addresses unresolved issues overlooked by traditional payment solution providers, offering a holistic approach.

Reduction of bad debt and working capital.
Reduction of collection costs.
Improved Client Satisfaction (NPS).

Omni Engage

Omnichannel modules provide multiple interfaces for customer engagement, such as inbound (e.g., POS, web, mobile) and outbound (e.g., WhatsApp, email, chatbots) channels. At its core, the Omnichannel Orchestrator enables personalized journeys and segmentation, boosting campaign and collections efficiency. This approach guarantees a consistent and efficient customer experience across all platforms.

Omnichannel Modules
Inbound and outbound channels, such as RCS, WhatsApp and email, enable marketing and engagement.
Omnichannel Orchestrator
Segmentation targets messaging to specific groups, while personalized journeys adapt to user interactions, increasing engagement and loyalty.
Campaign Manager
Collection Engine that streamlines debt recovery across channels, improving efficiency and customer satisfaction for better financial outcomes.

Multiple Payment Methods

Secure payment solution integrating Credit/Debit Card and Instant payment (PIX) with anti-fraud technology and a wallet feature for safe transactions.

Payment Gateway
Anti-Fraud Engine
PCI Wallet
Multi-Acquiring
Card Tokenization
Pix / Instant Payment

Recurrent Payments

The best recurrency engine on the market that boosts payment conversion, with an installment model (BNPL with no-cost for merchants) that directly reduces bad debt.

Smart Retry

Proprietary system that maximizes payment retries, delivering superior conversion.

Smart Fallback

Automatic Credit Card change & Pix fall back
Automatic Credit Card update for stolen and expired cards through state-of-the-art tokenization.
Automatic stimulus to switch expired cards.
Automatic & integrated payment method fallback when everything else failed.

Flexible Installments

Allows invoice payments in up to 24 installments with a service fee, enabling providers to offer this without additional collection costs, reducing bad debt and capital needs.